Privacy Policy – Sona105 Bangladesh

1 Who We Are

Sona105 is an online gaming platform operating at sona105.vip, offering casino games, fishing games, and related entertainment services to players in Bangladesh. When this Privacy Policy refers to "sona105", "we", "us", or "our", it means the sona105 platform and the team responsible for operating it.

This Privacy Policy applies to all personal data collected through the sona105 website, the sona105 mobile app, and any other service operated under the sona105 brand. If you have questions about how your data is handled, you can reach us at [email protected] at any time.

2 Data We Collect

Sona105 collects personal data in three main ways: information you provide directly when registering or using the platform, information generated automatically when you use the service, and information received from third-party verification providers. Here is a breakdown of what we collect and why:

Sona105 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or regulation.

3 How We Use Your Data

Every piece of data collected by sona105 is used for a specific, documented purpose. We do not use your data in ways that go beyond what is described in this policy. The main purposes for which sona105 processes your personal data are:

• Account management: Creating and maintaining your sona105 account, verifying your identity, and keeping your account details up to date.
• Payment processing: Handling deposits and withdrawals through bKash, Nagad, Rocket, and bank transfer, and maintaining accurate transaction records.
• Customer support: Responding to your queries, resolving disputes, and providing assistance through our 24/7 support channels.
• Fraud prevention and security: Detecting and preventing fraudulent activity, money laundering, and unauthorised account access. This includes monitoring unusual transaction patterns and login behaviour.
• Legal compliance: Meeting our obligations under applicable laws and regulations, including anti-money-laundering requirements and age verification rules.
• Platform improvement: Analysing how players use the sona105 platform so we can fix issues, improve features, and deliver a better gaming experience.
• Responsible gaming: Monitoring gaming behaviour to identify signs of problem gambling and providing appropriate support tools where needed.
• Communications: Sending you important account notifications, security alerts, and — where you have opted in — information about promotions and new games at sona105.

Sona105 will never use your personal data to make automated decisions that have a significant legal or similarly significant effect on you without first giving you the opportunity to request human review.

4 Legal Basis for Processing

Sona105 processes your personal data on one or more of the following legal grounds, depending on the specific purpose:

• Contract performance: Processing that is necessary to provide the sona105 service you have signed up for, including account management and payment processing.
• Legal obligation: Processing required to comply with applicable laws, such as anti-money-laundering regulations and age verification requirements.
• Legitimate interests: Processing carried out for sona105's legitimate business interests, such as fraud prevention, platform security, and service improvement, where those interests are not overridden by your rights.
• Consent: Processing based on your explicit consent, such as receiving promotional communications. You can withdraw consent at any time by contacting support or updating your account preferences.

5 Data Sharing and Disclosure

Sona105 does not sell, rent, or trade your personal data. We share your information only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

• Payment processors: Your financial data is shared with bKash, Nagad, Rocket, and banking partners solely to process your transactions. These providers are bound by their own data protection obligations.
• Identity verification providers: When you submit identity documents for account verification, those documents are processed by licensed KYC (Know Your Customer) verification services. Verified results are stored by sona105; original documents are not retained longer than necessary.
• Regulatory and law enforcement authorities: Sona105 will disclose personal data to government authorities, regulators, or law enforcement agencies when required to do so by applicable law. We document all such disclosures.
• Platform service providers: Certain technical functions of the sona105 platform — such as server hosting, analytics, and customer support tools — are provided by third-party vendors. These vendors process data only on our instructions and are contractually prohibited from using it for their own purposes.
• Business transfers: In the event of a merger, acquisition, or sale of the sona105 business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and your rights will be preserved.

6 Cookies and Tracking

Sona105 uses cookies and similar tracking technologies to keep the platform running smoothly and to understand how players use the service. A cookie is a small text file stored on your device when you visit the sona105 website or use the app. Here is how sona105 uses cookies:

• Essential cookies: These are required for the sona105 platform to function. They keep you logged in during your session, remember your language preference, and ensure that the platform loads correctly. You cannot opt out of essential cookies without stopping use of the platform.
• Analytics cookies: Sona105 uses anonymised analytics data to understand which pages and features are most used, how long sessions last, and where technical issues occur. This data is aggregated and cannot be used to identify individual players.
• Security cookies: These cookies help sona105 detect and prevent fraudulent activity, including bot traffic and suspicious login attempts.

Sona105 does not use third-party advertising cookies or tracking pixels. You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect your ability to use the sona105 platform.

7 Data Retention

Sona105 retains your personal data only for as long as it is needed for the purpose for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account data: Retained for the lifetime of your sona105 account and for a period of up to five years after account closure, as required for legal and regulatory compliance.
• Transaction records: Financial transaction records are retained for a minimum of five years in accordance with anti-money-laundering regulations.
• Identity verification documents: Copies of identity documents are retained only for as long as required by applicable KYC regulations and are securely deleted thereafter.
• Support communications: Records of customer support interactions are retained for up to two years to assist with dispute resolution and service improvement.
• Technical and usage data: Anonymised analytics data may be retained indefinitely. Data that can identify individual users is deleted or anonymised within 12 months of collection.

When your data is no longer needed, sona105 deletes it securely or anonymises it so that it can no longer be linked to you.

8 Your Privacy Rights

As a sona105 player, you have the following rights over your personal data. To exercise any of these rights, contact our support team at [email protected]. We will respond to all requests within a reasonable timeframe.

• Right of access: You can request a copy of all personal data that sona105 holds about you at any time.
• Right to rectification: If any of your personal data held by sona105 is inaccurate or incomplete, you have the right to have it corrected.
• Right to erasure: You can request that sona105 delete your personal data. This right is subject to certain limitations — for example, we may be required to retain transaction records for legal compliance purposes.
• Right to restrict processing: You can ask sona105 to limit how your data is used in certain circumstances, such as while a dispute is being resolved.
• Right to data portability: You can request that sona105 provide your personal data in a structured, machine-readable format so that you can transfer it to another service.
• Right to withdraw consent: Where sona105 processes your data based on your consent — such as for promotional communications — you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Right to object: You can object to sona105 processing your data for legitimate interests purposes. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests.

9 Data Security

Sona105 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, or disclosure. These measures include:

• TLS encryption: All data transmitted between your device and the sona105 platform is encrypted using Transport Layer Security (TLS) protocols.
• Encrypted storage: Sensitive data including passwords and financial information is stored in encrypted form. Passwords are hashed and cannot be recovered even by sona105 staff.
• Access controls: Access to personal data within the sona105 organisation is restricted to staff who need it to perform their job functions. All access is logged and audited.
• Regular security reviews: The sona105 platform undergoes regular security assessments to identify and address potential vulnerabilities.
• Incident response: In the event of a data breach that poses a risk to your rights, sona105 will notify affected players and relevant authorities as required by applicable law.

While sona105 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong password, do not share your login credentials, and contact support immediately if you suspect unauthorised access.

10 Contact and Updates

If you have any questions, concerns, or requests relating to this Privacy Policy or the way sona105 handles your personal data, please contact us at [email protected]. Our support team is available 24 hours a day, 7 days a week, and will respond to all privacy-related queries promptly.

Sona105 may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we make changes, the updated policy will be published on this page with a revised effective date. For significant changes, we will notify registered players by email or through an in-platform notification.

We encourage you to review this page periodically so that you are always aware of how your personal data is being handled. Continued use of the sona105 platform after any update constitutes your acceptance of the revised Privacy Policy.